Member FAQs
How do I change my address or phone number?
What should I do if I receive a bill from a Provider?
How do the premiums work for Child Health Plus?
How can I make a premium payment to Hudson Health Plan?
What should I do if I believe I have been treated unfairly by a Provider?
What happens if I get divorced, am I still covered?
How can I obtain a Provider Directory?
How do I disenroll from any Hudson Health Plan programs?
How do I pre-qualify for surgery?
How do co-payments work?
How do I know when I need to renew (re-certify) my coverage?
How do I find a specialist?
How do I qualify for transportation? (Westchester County residents only)
Do I need to contact Hudson Health Plan prior to going to the Emergency Room?
How can I contact my local department of social services (DSS) office?
Where can I find a current list of Durable Medical Equipment (DME) providers?
General FAQs
How do I change my address or phone number?
If you’ve moved, simply call us at 1.800.339.4557 and speak to a Customer Care representative so that we can update your records. Family Health Plus and Medicaid Managed Care members will also need to provide proof of the change of address to the local Department of Social Services (DSS) office. Be prepared to submit a copy of a utility bill, a driver's license that has been issued in the past six months, or a self-mailed envelope.