Member FAQs

How do I change my address or phone number?

If you’ve moved, simply call us at 1.800.339.4557 and speak to a Customer Care representative so that we can update your records. Family Health Plus and Medicaid Managed Care members will also need to provide proof of the change of address to the local Department of Social Services  (DSS) office. Be prepared to submit a copy of a utility bill, a driver's license that has been issued in the past six months, or a self-mailed envelope.