Member FAQs


How do Medicaid members qualify for non-emergency transportation?

If you need assistance in arranging transportation for non-emergencies, please call Medical Answering Services (MAS), Medicaid’s transportation manager, to arrange these services. You or your provider should call MAS at least 3 days prior to the appointment. Please see below for the MAS telephone number in your county.

Medical Answering Services (MAS)
Dutchess County 1.866.244.8995
Orange County 1.855.360.3543
Rockland County 1.855.360.3542
Sullivan County 1.866.573.2148
Ulster County
1.866.287.0983
Westchester County 1.866.883.7865