Customer Care: 1-800-339-4557

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Welcome MVP members!

As you know, Hudson Health Plan recently joined the MVP Health Care® family of companies. Effective January 1, 2014, MVP Option and MVP Option Family members are now members of Hudson Health Plan.  

We understand that you may have questions about your coverage and we're here to provide any assistance you may need. We have put together a list of Frequently Asked Questions along with links to important documents, all of which should help make this transition easier.

If you have any additional questions about your coverage that aren't answered in the information below, please call Hudson Health Plan's Customer Care Department at 1.800.339.4557. 

Thank you and welcome to Hudson Health Plan! We look forward to providing you with continued access to excellent health services!


Frequently Asked Questions 

Why am I being transferred to Hudson?
Do I have to change plans? Can I stay with MVP?
Will I get a new member ID card?
Do my benefits change?
Do I need to change doctors?
How do I know what doctors are in the Hudson network?
Is my drug benefit changing?
My prescription still has refills. Will I be able to use the refills?
Do I need to change pharmacies?
How do I know what pharmacies are in the Hudson Network?
Will I still get a newsletter or handbook?
Can members make Child Health Plus payments online?
Does Hudson accept Child Health Plus payments over the phone?
Does Hudson accept automated Child Health Plus payments?
I have paid my Child Health Plus payments in advance. Will credit balances be transferred over?
 

Why am I being transferred to Hudson?
Because Hudson Health Plan is now part of the MVP Health Care family of companies, New York State requires that all MVP Option members in Dutchess and Ulster counties move to the Hudson plan. You can expect the same great health care services from Hudson that you received from MVP.

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Do I have to change plans?  Can I stay with MVP?
You will not be able to stay with MVP because as of January 1, 2014, MVP will no longer offer Option products in Dutchess and Ulster Counties.  Your membership will be transferred to Hudson, but you can expect the same great health care services from Hudson that you received from MVP. 

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Will I get a new member ID card?
Yes, you will get a new member ID card in the mail from Hudson. If you need a prescription filled at the pharmacy, you will need your new ID card starting January 1, 2014. If you have not received your new Hudson ID card by January 6, 2014, please contact Customer Care at 1.800.339.4557.

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Do my benefits change?
All of the benefits you receive from MVP will remain the same under Hudson Health Plan.

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Do I need to change doctors?
If your former Primary Care Professional (PCP) is not in the Hudson network, you should have received a letter telling  you how you can find a new doctor. If your former Specialist  is not in the Hudson network, you should have received a letter telling  you how you can find a new Specialist

If your doctor is in the Hudson network, there is no change.

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How do I know what doctors are in the Hudson network?  
You can find doctor's in Hudson's network by visiting our Provider Lookup tool on Hudson's website.  You may also call Hudson Health Plan's Customer Care for assistance finding a doctor at 1-800-339-4557 (TTY/TDD 1-800-855-2881) Monday through Friday from 8:30 am to 5:00 pm.

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Is my drug benefit changing?
You will continue to receive drug benefits through Hudson. The drugs on Hudson's formulary (a list of covered drugs) may be different from the drugs on MVP's formulary. You can view Hudson's formulary by clicking here, or you can call Maxor Plus, Hudson's pharmacy partner, at 1.800.687.0707. If you are currently taking a drug that is not covered on the formulary, you may continue to take the drug.

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My prescription still has refills. Will I be able to use the refills?
Generally, you will still be able to refill your prescriptions. In the rare cases where your prescription for a medication you are taking needs to be transferred to a new pharmacy, or where you may need a new prescription for the same medication, you will receive additional information from Hudson by phone or by mail. 

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Do I need to change pharmacies?
If your pharmacy is not in the Hudson network, you should have received additional information by phone or by mail to let you know how to get a new prescription from your doctor, and assist you in finding a new pharmacy near you. If your pharmacy is in the Hudson network, there is no change. 

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How do I know what pharmacies are in the Hudson network?  
You can find pharmacies in Hudson's network by visiting our Provider Lookup or call Maxor Plus, Hudson's pharmacy partner, at 1.800.687.0707. They can assist you in finding a new pharmacy. 

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Will I still get a newsletter or handbook?
You will receive a new member handbook as well as a provider directory from Hudson. You will also receive quarterly newsletters.

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Can members make Child Health Plus payments online?
Yes. For more information, and to pay your premium, go to the Pay Your Premium section on the Hudson website.

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Does Hudson accept Child Health Plus payments over the phone?
No, Child Health Plus payments cannot be accepted over the phone. To pay your Child Health Plus premium, please visit the Pay Your Premium section of the Hudson website.

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Does Hudson accept automated Child Health Plus payments?
Automated Child Health Plus payments can be arranged through your bank.

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I have paid my Child Health Plus payments in advance.  Will credit balances be transferred over?
All credit balances will be transferred to Hudson.

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